Performance Metrics - measure what matters (ICAS)


Businesses face constant pressure to achieve improved performance and are facing increasing scrutiny on how that performance is being delivered. Finance are traditionally seen as the masters of rigorous measurement to enable financial performance and we have the capability to apply that across the whole organisation.

We can lose sight of measuring what really matters: restricted in our thinking by financial reporting measures and not really identifying the drivers of past or future performance.

This course will highlight which financial measures really matter and then show how to identify business driver measures including those in a balanced scorecard style approach and those from a sustainability and integrated thinking approach. You will pick up many tips on choosing and designing the right business metrics.

Learning Outcomes:

On completion of this course, you will have a greater understanding of:

  • Review your metrics against the features of good KPIs
  • Emphasise value in the selection of financial metrics
  • Apply a tool to select key non-financial metrics
  • Align and balance metrics throughout the business
  • Explain metrics for an integrated view of business performance
  • Reconsider your metrics against various design criteria


Authored by: Roy Chambers

Roy Chambers is a finance professional with international senior commercial experience in a major plc and a background in finance training. Roy combines experience with development skills to improve business finance through better strategy, evaluation, decisions and leadership.

Roy consults for businesses in various sectors and his courses reflect hands-on knowledge of leading finance functions and managing strategy & planning and acquisition projects.

A CPD certificate of completion will be provided by BPP Professional Education Limited upon successful completion of the online course.

CPD Points: 1

CPD Duration (hours): 1

Access: 12 months from purchase date

Price: £35.00 (excludes VAT)